It’s 5 p.m. and I was hoping to be on the road right now. But I still have work to do and I haven’t packed.
Also I am pissed off at Starwood.
I booked a hotel and, a few hours later, decided I wanted to buy an extra day. So I tried (and failed) to be able to do so through the Starwood app. It said I had to give up my room type because they were out of the rooms I like.
So I fired up Priceline.com and saw my type of room available, at the rate I had locked in.
But rather than having to switch rooms, I called the hotel and said I would like to add a day. I did not care what rate I had to pay for the additional day.
Welp, the guy told me I could add that day … and totally lose the deal I had gotten on the days I had paid for already.
So let me get this straight. I as a member got a great rate. I as a member wanted to spend more money to buy an additional day. I as a member would have to pay another $15 a day for three nights I had already paid cash for.
They told me to call HQ and didn’t give me the number. I said I will happily take my business elsewhere.
I mean, I will go for the days I already paid for. But screw it. I’m tired and I’m going to stay local tonight.
Last year I had stayed at Hilton and decided to extend my stay. They said sure, took my card and charged me THE SAME RATE for the extra day.
Guess who gets my business from now on … and who should have gotten it in the first place?