Internet outage, Comcast suckage

So thanks to Craptastic Comcast, I’ve had spotty Internet connectivity for two weeks and the modem was dead as a doornail for the past two days.

I finally called to talk to a rep last night, who was just a rude little thing. She was mouth-breathing into the phone and giggling at whatever her coworkers were doing.

I knew there was an outage in my area but I was trying to reassign IP addresses and figured I’d effed something up. But, alas, I was fine and the rep should thank her lucky stars that she’s still employed. (She asked if I’m running XP and I said, no, I’m on a Mac. And she said, “Is that new?”)

My favorite moment was when she said, “I have 29 minutes to go and I can not WAIT to get out of here for the night.”

God forbid we talk about MY problems! She went on to say her brother locked himself out of the house and that he works there too and she had to go by his place before she goes home. Huh?!?! The fuck? Who gives a shit?

She wasn’t able to give me a reference number for the call because her computer froze up. I had full intentions of complaining. But then again, at least my call wasn’t outsourced to India this time and, minus the mouth-breathing, I could sort-of understand what she said, even if it was pure nonsense that has nothing to do with all the money I pay these morons each month.

Good to know that the world may change, but Comcast customer service has no shortage of suckage when there’s an outage.

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