No shortage of stupid
So I opened a new bank account in preparation of my move. Because I am not wildly in love with my own bank and, besides, I wanted something uber-convenient to my new locale. I also trust the hell out of the new bank as I’ve had several accounts through it before.
Well, the right word in this scenario is trusted.
You already know that I hate stupid people. So you can imagine how chagrined I am to find out that the ATM card I ordered on March 18 — the card they said would arrive in 7 to 10 business days — has still not shown up.
The thing is, I can’t get to my money because I don’t have this card. Nor can I order checks until I offiicially move, as the check companies will only ship the checks to the address I put on them, and as I ain’t there yet, I don’t want to take the risk of the outgoing tenants taking it upon themselves to spend my moving money.
So I finally called my new bank to ask what the F? And apparently, there is NO record of me ordering a debit card, nor is there a record of me giving them a password to the card (which I most certainly did on March 18). I remember the visit because the customer service person and I were joking that I was like a nervous chihuahua, as I had sort of escaped from work (which is something I never make it a point to do) between time-sensitive projects, and I remember ticking off six thousand questions in one breath — one of which was about WHEN I WILL GET MY ATM CARD.
So, when will I get the card? Seven to 10 days from TODAY.
*sigh*
The ever-so-helpful customer service rep suggested I just go into the bank and write myself a check if I need my money. So, great, I barely had time to set up the account; now I have to take even more time to go get the money and then turn it into a money order or a cashier’s check? Splendid.
I tried to access my account online, as I figured I can do the electronic check thing, as nobody in their right mind will accept a starter check.
But, alas, foiled again — I can’t get into my account online until I receive and ACTIVATE THE FUCKING DEBIT CARD!!!
My head has been overtaken by a throbbing vein. …
April 10th, 2006 at 4:31 PM
This is why I like credit unions?
I’m sorry. I wish I had something more helpful to say. Since you’ve had good luck with this institution in the past, however, hopefully it’s just a glitch that will never happen again.
Have you tried contacting them yet to see if there’s a way to bypass the debit card activation for electronic use? Or can they expedite the processing of the new debit card request? Seeing as they’re the ones who screwed up and all… (like that really means anything to anyone these days)
At any rate, good luck! I hope someone can do something to help!
April 10th, 2006 at 7:56 PM
Holy crap, they got it to me already!!!
I’m stunned. Seriously taken aback. I went to my P.O. Box at 8 p.m. when I got home from work and holy shit, there it was.
I am impressed.
April 11th, 2006 at 12:05 AM
So am I. Sounds like who ever the customer service rep you talked to was, that person actually does their job… How often do you see that these days?